CrossNet offers a complete outsourced IT helpdesk solution for any small to medium business (SMB) that has chosen to forgo the prohibitive cost of an ‘in house’ IT support staff. Providing desktop IT support to HUNDREDS of users simultaneously is a core business of CrossNet.

Our Sydney based, highly professional IT Help desk support staff essentially provides a Virtual IT staff for your business. Your staff can access via email or phone a round the clock IT support capability at a fraction of the cost of any business becoming self sufficient with its own IT helpdesk. We bring many years of real world experience in providing expert helpdesk support to companies of 5 to over 100 seats and across multiple sites and continents.

Reliability
Because we provide access to an entire team of specialised IT support professionals, adhering to a strict service level agreement (SLA) we can ensure that your desktop support tasks submitted to our helpdesk services are resolved in an expedient and highly professional manner. We can manage, monitor and support over 60 separate applications and devices to give your company access to the types of expert IT support knowledge it needs, when it needs it.

Business Continuity
Our core focus and deliverable to our Helpdesk support customers is providing the certainty that mission critical business IT Networks and systems are there to increase your business productivity.

Scalability
Perhaps the biggest advantage an outsourced IT helpdesk solution can bring to a business is the ability to scale all support costs in line with ever changing staffing and technology needs. In short you only pay for what you need when you need it.

Confidence
We are so sure of our abilities to provide your business with a cost effective and professional IT helpdesk solution We provide a FREE 30 DAY TRIAL to all qualified businesses. Get in touch and find out more!