CrossNet utilise advanced Remote Desktop Assistance software to provide fast and secure remote support to customers, augmenting our onsite support that may be required from time to time.

Due to the increasingly distributed nature of most organisations globally, it’s becoming increasingly important to have the capability to provide a high level of support to a remote salesperson on the road in Europe, as easily as someone in the head office.

Leveraging the power of secure, visual control and simple session establishment between to our expert engineers and support personnel, your people will be working again rapidly, with no frustration of complicated commands that could easily drag out a simple problem to something which wastes hours of productivity time in your business, combined with costly support charges.

In addition to increase productivity and lowered costs, your people will also gain valuable, visual training so as to minimise repeated support for the same problem. Our helpdesk software can ever record support sessions, so as to distribute the training to other members of your team which may be experiencing the same issues.