Increase first-contact resolution by 10%
Create a concise summary of case emails to help agents resolve issues faster. Automatically compiles a summary of all inbound and outbound communications in a service case. Agents no longer need to scroll through every interaction—summaries give them quick context, especially during handovers, helping improve response quality and efficiency.
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Benefits
- Give agents a quick read of case history during team or agent handovers
- Enable faster, more accurate responses by showing a full interaction summary
- Help resolve customer issues efficiently without digging through threads
Business value
- Increased agent productivity
25% boost in service team output - Higher first-call resolution
10% increase in one-touch resolutions - Faster case understanding
Instant access to interaction history